“We are delighted to offer Canada-wide shipping to ensure that your purchases reach you promptly and efficiently. Our standard shipping rate is a flat fee of $15.
If you require faster delivery, we also offer an express shipping option for a flat rate of $20. This service ensures that your items arrive at your doorstep promptly, perfect for those urgent needs.
For added convenience, we are pleased to provide free shipping on all orders exceeding $250. This allows you to enjoy your shopping experience without worrying about additional shipping costs.
Thank you for choosing us for your shopping needs. We look forward to serving you!”

Detailed Shipping Policy: New Shipping Policy
Thank you for choosing Reforme Lab! We are proud to offer shipping services across Canada to ensure you receive our exceptional products promptly.
Shipping Rates:

1. Free Expedited Shipping on orders over $250.
2. For orders under $250, expedited shipping fee is $15
3. We also offer express shipping options, which are available at an additional cost based on your preferred delivery method and location.

Processing Time: Once your order is placed, please allow up to 3 business days for processing and dispatch. This timeframe may extend during peak periods. Our standard processing time generally ranges from 1 to 5 business days, contingent upon product availability. Note that this does not include delivery times, which vary by geographical location.
Estimated Delivery Times:

1. British Columbia and Alberta: 3-5 business days
2. Manitoba and Saskatchewan: 3-5 business days
3. Quebec and Ontario: 2-5 business days
4. Newfoundland, Labrador, Nova Scotia, P.E.I., New Brunswick: 3-6 business days

Please be aware that these estimates are in addition to processing times and may be longer for deliveries to remote areas. We reserve the right to modify shipping rates without prior notice.
Important Shipping Information:

1. Reforme Lab is not liable for lost, stolen, or damaged packages. Please ensure you provide a complete and accurate shipping address. Once your package has shipped, we cannot change your address or delivery instructions.
2. If your package is returned to us due to incorrect address information, we will reship it at your expense, with a $30 fee to cover the re-shipping costs.

Business Days & Holidays: Our shipping operations occur Monday to Saturday, excluding Canadian federal holidays. Orders placed after 5 PM will be processed the next business day.
Order Cancellation and Changes: Modifications or cancellations can only be made within one hour of placing your order. After this period, we cannot guarantee changes will be processed.
Tracking and Delivery: All orders come with tracking information. You will receive an email confirmation with your tracking number once your order is dispatched. If you encounter delays, please contact us at[email protected], and we will assist you in tracking your package.
Product Availability: Shipping is subject to product availability. If an item is out of stock, our customer support team will reach out to update you and process any necessary refunds.
Unclaimed Parcels: If your parcel is not picked up from the post office within 10 business days, it will be returned to us. Your order will then be cancelled and refunded, minus a $30 fee for return shipping.
Thank you for your understanding of our shipping policy. We are dedicated to providing you with excellent service and high-quality products.